Refund Policy

Approved for the initial no-payment launch. Effective date: October 3, 2026. Purchases are not available.

CodedVideo does not currently accept cash payments or create paid Project Passes. There is therefore no cash purchase to refund during the initial no-payment launch. Project access remains subject to the allowances and availability shown in the product.

When a planning, footage or export action fails technically and produces no usable result, CodedVideo releases the corresponding reserved allowance after the failure is confirmed. A provider charge or internal cost record may still be reconciled separately. A successful result that you decide not to use is not a technical failure and does not automatically restore an allowance.

If paid access is introduced, CodedVideo will publish the applicable commercial refund rules, payment-provider process, statutory rights and plan terms before accepting payment. Those future rules are not part of this no-payment launch.

For an allowance or delivery issue, contact support@codedvideo.com with the project reference and a description of what happened. Do not send passwords, access keys or full payment-card numbers.